Shipping Policy

Shipping Policy

ToyVella ships to destinations where our products and available shipping methods are supported.

Order processing

Orders are prepared for fulfillment after payment is confirmed. Processing times can vary by product and fulfillment partner. Any available processing or delivery estimate is shown at checkout or in the order confirmation.

Delivery

Delivery times vary by destination, carrier, customs processing, and the fulfillment route selected for the product. International orders may be subject to customs duties, taxes, or import charges imposed by the destination country.

Tracking

When tracking is available for your shipment, tracking information will be provided after fulfillment.

Address accuracy

Please make sure your shipping address is complete and accurate. Contact us promptly if you notice an error, but we cannot guarantee that an address can be changed after an order has entered fulfillment.

If a shipment is delayed, lost, or damaged, contact us through the store contact form so we can review the order and available carrier information.