Refund Policy

Refund Policy

We want you to be happy with your purchase. If your order arrives damaged, defective, or materially different from what was described, please contact ToyVella as soon as possible using our contact form.

For eligible returns, contact us within 30 days of delivery. Items should be unused and in their original condition unless the item arrived damaged or defective.

Some products may be non-returnable where required by law or where hygiene, safety, personalization, or other applicable restrictions apply.

Approved refunds are issued to the original payment method after the return or supporting evidence has been reviewed. Shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Return shipping responsibility may depend on the reason for the return. We will provide return instructions after reviewing your request.